The current trend in healthcare is rising patient demands for better and quality healthcare services. As such, healthcare service providers like hospitals and specialist centres, not only need to ensure quality medical doctors and staff but will also need to transform their internal processes to be more patient centric. Mason Technologies enables healthcare service providers to do this via our Patient Experience Management solution.
This solution complements the healthcare service provider’s Hospital Information System by being able to manage and track the patient’s experience throughout the patient’s life cycle from pre-admission to post care and beyond. Appropriate communication channels are used gather feedback from the patient and provide appropriate responses to ensure that the patient’s satisfaction level is above par. Corrective measures can be immediately applied if the satisfaction level is not met.
Applying this solution will not only help increase the patient’s satisfaction level for a healthcare service provider but also help increase revenue through return patients and also referrals.