Customer Relationship Management (CRM) Solutions . Oracle Database . Microsoft Dynamics . Business Intelligence & Integration. Cloud & Mobile Solutions

Vertical Solutions

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Education

Mason’s “Higher Education Student Pre-Enrolment Solution” running on top of Microsoft Dynamics CRM 2011 is a readymade vertical that can be quickly deployed to customers in the higher education industry. The solution covers:

  • End-to-end enquiry and pre-enrolment process covering the email, phone call, walk-in, event and agent channels.
  • Complete event planning, attendee management and execution process to manage events like “Open Day”, “Education Seminars”, etc.
  • Enrollment management
  • Real-time reporting and analysis

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Field Services

Mason’s “Field Services Solution” running on top of Microsoft Dynamics 2011 is a ready-to-deploy solution for customers who have field services and work scheduling requirements. The solution covers:

  • End-to-end field service work order management
  • Field service scheduling and work assignment
  • Contact and customer management
  • Real time reporting and analytics

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Trading and distribution

Mason’s “Trading and Distribution Solution” running on top of Microsoft Dynamics 2011 is a ready-to-deploy solution for customers who have field services and work scheduling requirements. The solution covers:

  • End-to-end customer order management from order to shipment
  • Supplier management
  • Advanced stock and pricing management
  • Loyalty management
  • Real time reporting and Analytics